Cancellation and refunds

Right of withdrawal: 7 days

You may withdraw within 7 calendar days of payment, without giving a reason (Art. 49 of the Consumer Protection Code). The full amount paid is refunded: the enrolment fee, the course fee, the instalment interest and, if you chose them, the processing cost and the contribution to promoting the courses.

After the 7 days

After the withdrawal period, everything you paid is still refunded in full:

• if there is no class at a time that suits you;
• if the school cancels or postpones the class and you cannot attend on another date; or
• if you withdraw before the school office confirms your class (date and time).

Once the class is confirmed, if you withdraw before the first lesson, the course fee paid on this site is refunded, with the instalment interest that corresponds to it, and the enrolment fee is kept by O-CVB Filial Rio de Janeiro Ensino Ltda.

Confirmed class

A class is confirmed when the school office sends the “Turma confirmada” (class confirmed) e-mail, with the date, time and place, once the minimum number of students has been reached. A confirmed enrolment (payment received) is not the same as a confirmed class.

How to ask

Use the “Fale com a gente” chat, in the corner of the enrolment page and of every Portuguese page of the site, choosing the subject “Pagamento ou PIX” (payment). Give the name and e-mail used for the enrolment and the course. Confirmation that your request has arrived goes to your e-mail straight away, with a reference number.

If you prefer, write to contato@cruzvermelhariodejaneiro.org, in English, Spanish or Portuguese. In that case, confirmation of receipt comes with the team's reply.

How the money is returned

When the refund is in full, it covers everything you paid: the enrolment fee, the course fee, the instalment interest and, if you chose them, the processing cost and the contribution to promoting the courses.

As soon as the request arrives, we ask ÚnicoPag, the company that processed the payment, for a refund, and it notifies the bank or the card issuer.

• PIX: the amount goes back to the account the payment came from.
• Credit card: the charge is cancelled or, if it is already on your statement, the refund appears on one of the following statements, according to the issuing bank's schedule.

When only part of the amount is refunded (for example, only the course fee), the refund is made by PIX, to an account in your name, with the instalment interest that corresponds to that part, because the payment processor only refunds whole purchases.

We let you know by e-mail when the refund has been made.

The course fee

A course fee paid together with the enrolment fee, on this site, follows these rules and is refunded here. Anyone who pays only the enrolment fee pays the course fee later, before the class, as the School office explains by e-mail; that purchase follows the conditions stated at the time of payment, and the 7-day right of withdrawal also applies to it.

Who is selling

The enrolment fee and the course fee paid on this site are sold by O-CVB Filial Rio de Janeiro Ensino Ltda, CNPJ (Brazilian company number) 67.733.551/0001-35, which is responsible for these rules and issues the invoice.

Contact: the “Fale com a gente” chat on the enrolment page, or contato@cruzvermelhariodejaneiro.org.